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Steve Latham

Archive for In the Trenches

Making Sense of Online Results – Part 2

September 30, 2008
Last week at OMS in San Diego I spoke about some of the challenges of measuring results from online campaigns.  In last week’s post, I wrote about the shortcomings of cookie-based tracking. This week, I’ll address the issue of measuring engagment through multiple touchpoints.  I...

Making Sense of Results from Online Campaigns: Part 1

September 26, 2008
When I talk to people at OMS and other events, one of the most frequently cited needs I hear about is the ability to measure (and make sense of) results from online campaigns. More specifically, the gap is most organizations is their ability to trace results (e.g. engagement, leads or sales)...

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